Returns & Exchanges
At Cozify, we’re on a mission to deliver the coziest experience ever. We want you to shop with complete confidence, knowing that if something isn’t quite right, we’ve got your back.
📅 The 30-Day Window
You have 30 days from the day you receive your order to request a return or exchange.
🛡️ Return Requirements
To qualify for a return, items must be:
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Unused, unworn, and in the same condition you received them.
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Complete with all original tags and packaging.
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Accompanied by a receipt or valid proof of purchase.
🔄 How to Start a Return or Exchange
Whether you need a different color for a gift or received the wrong item, the process is simple:
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Contact Us: Email us at office@cozycozify.com or message us on WhatsApp at +961 81 190 061.
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Approval: Once approved, we will send you a return shipping label and detailed instructions on where to send your package.
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The Details:
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Exchanges: There is a flat $4 shipping fee for all exchanges.
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Refunds/Returns: These must be dropped off at our warehouse location (details provided upon approval).
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💰 Refunds
Once we receive and inspect your return, we will process your refund. Please allow 10 business days for the funds to reflect in your account.
Questions?
We’re here to help! Reach out to us anytime: 📧 Email: office@cozycozify.com 📱 WhatsApp: 81 1900 61
Your comfort is our mission. Happy shopping! 💫